Shipping Information

We ship electrical supplies, tools, and smart home devices to customers across the United States. Here is everything you need to know about how and when your order will arrive.

Shipping Rates

Order subtotal Shipping cost
$250 and over Free standard shipping
Under $250 Calculated at checkout based on your order’s weight, size, and destination

The exact shipping cost for your order is always shown at checkout before you pay. The free shipping threshold is based on your order subtotal after discounts and before taxes.

Processing Time

Most orders are processed and shipped within 1 to 2 business days (Monday through Friday, excluding U.S. federal holidays). Orders placed after business hours, on weekends, or on holidays are processed the next business day.

Large or bulk orders, and items that are temporarily out of stock, may need extra processing time. If there will be a delay, we will contact you by email.

Delivery Time

After your order ships, delivery usually takes 3 to 10 business days, depending on your location. Orders to Alaska and Hawaii may take longer.

Delivery times are estimates and are not guaranteed. Carrier delays caused by weather, high shipping volumes, or other events outside our control can occasionally occur.

 

Where We Ship

  • We currently ship to addresses within the United States only.
  • Some carriers cannot deliver to P.O. boxes or APO/FPO/DPO military addresses. If you need to ship to one of these addresses, please contact us before placing your order.
  • We do not ship internationally at this time.

Order Tracking

As soon as your order ships, we will email you a shipping confirmation with your tracking number. You can also check your order status at any time on our Order Tracking page or in your account under My Account.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order. If you notice a mistake, email us at info@elsska.com as soon as possible. We can update the address only if your order has not yet shipped. We are not responsible for orders delivered to an incorrect address provided at checkout, but we will do our best to help.

If We Cannot Ship on Time

If we are unable to ship your order within the time stated above, we will notify you and give you the option to wait or cancel your order for a full refund.

Damaged, Lost, or Missing Packages

  • Damaged in transit: if your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and the packaging. We will send a replacement or issue a full refund.
  • Marked as delivered but not received: please check around your delivery location and with neighbors, then contact us within 7 days of the delivery date. We will open an investigation with the carrier and help resolve the issue.
  • Missing items: some orders ship in more than one package. Please check your shipping confirmation email. If an item is still missing, contact us.

For more details, see our Returns & Refunds Policy.

Sales Tax

Sales tax is calculated at checkout based on your shipping address where required by law.

Questions?

If you have any questions about shipping, please contact us: