Payment

Paying for your electrical supplies at Elsska is simple and secure. This page explains the payment methods we accept, how your payment information is protected, and what to do if you have a problem at checkout.

Accepted Payment Methods

We accept the following credit and debit cards:

  • Visa
  • Mastercard
  • American Express
  • Discover

All card payments are processed by Stripe, a leading global payment provider. To pay, simply enter your card number, expiration date, security code (CVV), and billing address at checkout.

How Your Payment Information Is Protected

  • Certified security: Stripe is certified as a PCI DSS Level 1 Service Provider, the highest level of certification in the payment card industry.
  • Encryption: your card details are encrypted and sent directly to Stripe over a secure (HTTPS) connection.
  • No card storage: Elsska never sees or stores your full card number or security code on our servers.
  • Fraud protection: payments are screened using Stripe’s fraud detection tools to help protect you and us from unauthorized transactions.

For more information about how we handle your personal information, please see our Privacy Policy.

Currency and Sales Tax

  • All prices on our website are in U.S. dollars (USD).
  • Applicable sales tax is calculated at checkout based on your shipping address and is shown before you place your order.
  • If you use a card issued outside the United States, your bank may charge currency conversion or foreign transaction fees. These fees are set by your bank, not by Elsska.

When Your Card Is Charged

Your card is charged when you place your order. You will receive an order confirmation by email right away. If an item in your order turns out to be unavailable, or if we need to cancel your order for any reason, we will refund the full amount charged for that item to your original payment method.

Order Verification

To protect our customers from fraud, some orders may be reviewed before they ship. In rare cases, we may contact you to verify your order details. If we cannot verify an order, we may cancel it and issue a full refund.

If Your Payment Is Declined

If your payment does not go through, please check that:

  • your card number, expiration date, and security code are entered correctly;
  • your billing address and ZIP code match the address on file with your card issuer;
  • your card has sufficient available funds or credit; and
  • your card is enabled for online purchases.

If the problem continues, your bank may have blocked the transaction as a security precaution. Contact your bank to approve the payment, or try a different card. If you still need help, contact us at info@elsska.com and we will be happy to assist.

Refunds

Approved refunds are always issued to your original payment method. Once a refund is processed, it may take 5 to 10 business days to appear on your statement, depending on your bank. For details, please see our Returns & Refunds Policy.

Business and Bulk Orders

Electricians, contractors, and businesses placing large orders can contact us for a quote before purchasing. Send your product list and quantities to info@elsska.com or through the contact form on our Contact Us page.

Questions?

If you have any questions about payment, please contact us: