Returns & Refunds Policy
We want you to love what you order from Elsska. If something isn’t right, this policy explains how returns, exchanges, and refunds work. This policy is part of our Terms & Conditions.
1. 30-Day Return Window
You may return eligible items within 30 days of the delivery date for a full refund of the item price.
To be eligible, an item must be:
- unused, unworn, and unwashed;
- in the same condition you received it, with all original tags attached; and
- returned in its original packaging, including any boxes, dust bags, accessories, and inserts.
Proof of purchase (your order number) is required for all returns.
2. Free Returns
Returns are free for orders shipped within the United States. Once your return is approved, we will email you a prepaid return shipping label. If you choose to use your own carrier or shipping label instead, the return shipping cost will not be reimbursed.
3. Items That Cannot Be Returned
The following items are final sale and cannot be returned or exchanged, unless they arrived damaged, defective, or incorrect:
- items clearly marked “Final Sale” on the product page at the time of purchase;
- gift cards;
- beauty, fragrance, and personal care products that have been opened, used, or had their seal broken;
- underwear, swimwear, and other intimate items if the hygiene liner has been removed or the item has been worn; and
- personalized or custom-made items.
4. How to Start a Return
- Email us at info@elsska.com within 30 days of delivery with the subject line “Return Request.” Include your order number, the item(s) you want to return, and the reason.
- We will review your request and, if approved, email you a Return Authorization and a prepaid return label with the return address.
- Pack the item(s) securely in the original packaging and ship them within 14 days after you receive the label.
Please do not send items back without a Return Authorization, and do not send items to the manufacturer. Returns sent without authorization, or to the wrong address, may not be accepted.
5. Refunds
When your return arrives, we will inspect it and email you to let you know whether your refund has been approved.
- Approved refunds are issued to your original payment method within 5 business days after we receive and inspect the item.
- Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the credit to appear on your statement.
- Original shipping charges, if any, are not refundable, unless the return is due to our error (see Section 7).
Partial refunds. If a returned item is not in its original condition (for example, it has been worn, washed, altered, or damaged, or tags or parts are missing) for reasons not due to our error, we may issue a partial refund that reflects the item’s condition, or we may return the item to you at no cost. We will always contact you before issuing a partial refund.
6. Exchanges
The fastest way to get a different size or color is to return the original item for a refund and place a new order. If you prefer an exchange, email us at info@elsska.com and we will help if the item you want is in stock.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you received the wrong item, please email us at info@elsska.com within 7 days of delivery with your order number and photos of the item and packaging. We will send you a replacement or issue a full refund, including any original shipping charges, at no cost to you. This applies to final sale items as well.
8. Lost or Stolen Packages
If your tracking shows your package as delivered but you cannot find it, please check with neighbors and your building’s mail area, then contact us within 7 days of the delivery date. We will work with the carrier to investigate and help resolve the issue.
9. Order Cancellations
You may cancel an order before it ships by emailing info@elsska.com as soon as possible. If your order has not shipped, we will cancel it and issue a full refund. Once an order has shipped, it cannot be cancelled, but you may return it under this policy.
10. Gifts
If you received an item as a gift, please contact us with the order number. Refunds for gift returns are issued to the original purchaser’s payment method.
11. Sale Items
Items purchased on sale or with a discount code may be returned under this policy unless they are marked “Final Sale.” Refunds are issued for the amount actually paid for the item.
12. Late or Missing Refunds
If you haven’t received your refund within the time frames above, please check your bank or card account again and contact your card issuer, as posting times vary. If you still haven’t received it, email us at info@elsska.com and we will look into it right away. We encourage you to contact us before filing a chargeback so we can resolve the issue quickly.
13. Changes to This Policy
We may update this policy from time to time. The version in effect on the date of your purchase applies to your order.
14. Contact Us
ELSSKA LLC
7411 114th Avenue, Suite 301-152
Largo, FL, 33733, United States
Email: info@elsska.com
Phone: +1 (305) 563-2002